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    Alpha Keratin's

    Terms and Conditions

    Welcome to our website

    Please read this Agreement carefully, which will apply to your use of the site, as well as to the purchase of any products sold to you thereon. By using our website you certify that you have reviewed and that you understand the conditions set out herein, and that you agree, without limitation or condition, to be bound by them.

    Since the terms of this agreement may be modified, at the sole discretion of our company, without your notice, we advise you to visit this term and conditions agreement from time to time, in order to stay informed of the changes.

    Pay attention to these terms of use carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these terms of use. If you do not agree to all of the Terms of Service, you may not access the website or buy our products. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use.

    Accuracy, completeness and timeliness of information

    This website may contain prior information. Prior information is not necessarily current and is provided for informational purposes only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update the information appearing on our site. You accept that it is your responsibility to follow the evolution of our website.

    Changes to products prices, currencies and payments

    The prices of our products are subject to change without notice.


    Payment methods accepted: Visa, Mastercard or bank transfer.

    Please note that no checks will be accepted.

    We reserve the right to modify or discontinue the products (or any part or content thereof) at any time without notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the products.

    All prices advertised on the Website are exclusive of sales, use, goods and services/harmonized and other taxes. These fees imposed or collected by the seller are added to the advertised price, as indicated in the order confirmation and must be paid by the buyer.

    All prices are expressed in Canadian dollars.

    Products and services

    Certain products and services may only be available online through the Website. These products or services may have limited quantities and may be returned or exchanged, subject only to our return policy.

    We have made every effort to display as accurately as possible the colors and images of our products that appear on the store. We cannot guarantee that your computer screen’s display of any color will be accurate.

    We reserve the right, but have no obligation, to limit the sale of our products or services to any person, geographic area or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice at our company’s sole discretion. We reserve the right to withdraw any product at any time.


    The products will be delivered to the address indicated by the buyer in the information form he filled in during payment. In the event of a change of address, it is up to the Buyer to change the delivery address. Our company cannot be held responsible for delays in delivery and the consequences that may ensue. If the package is returned to our head office, a second delivery will be made at the Buyer’s expense. Worldwide delivery within 7-15 days (via delivery companies offered with your purchase).

    We deliver internationally. Delivery costs vary from country to country. You will be able to know the delivery costs of your package when you complete your purchase on our online store. We are not responsible for any additional customs clearance fees in your country. We are not responsible for your package being held up by customs in your country. Find out about the laws of your country relating to customs clearance costs for cosmetic products coming from abroad, in this case from Canada.

    Shipping costs are calculated automatically at checkout, after entering your country.

    All packages are delivered by Canada Post in Canada. Allow 7-15 business days to receive your order at the address you provided as the buyer.

    In the unlikely event that you have not received your order within 15 working days, please contact us at [email protected]. We thank you in advance for your understanding.

    Billing accuracy

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed with the same credit card and/or orders using the same billing and/or shipping address. In the event of an order modification or cancellation, we may attempt to notify you by contacting the email address and/or billing address provided at the time of purchase.

    You agree to provide correct information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transaction and contact you if necessary.

    Errors, inaccuracies or omissions

    Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service, Product or on a related website is inaccurate, at any time. and without notice (including after you have submitted your order).


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